At last, the event day arrives. It's time to turn our attention to the million little on-site details that transform a good meeting into a great one.

To assist us with each event, we bring along a team of prescreened and tested on-site managers who share our commitment to the highest standards of customer service. We encourage them to think proactively, to anticipate every need. They keep your guests informed and personally fulfill any request, no matter how great or small. In effect, they act as your guests' personal meeting concierge, a knowledgeable resource with a friendly smile.

But even in the best-laid plans, challenges will arise. That's the time when our Travel Directors shine. We empower them to make on-the-spot decisions for any challenges that come their way. They'll never just point you in another direction or push the problem onto someone else. They approach every challenge with a whatever-it-takes attitude to achieve a successful conclusion.